ALPHA STORE

7 Days Return & Replacement Policy

Effective Date: [DD/MM/YYYY]

At Alpha Store, all products are carefully checked, packed and dispatched to ensure that customers receive the correct product in proper condition.

To protect customers as well as prevent misuse of the return facility, Alpha Store follows a Replacement-First Policy.

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1. 7 DAYS REPLACEMENT PERIOD

A replacement request must be submitted within 7 days from the date of delivery.

Replacement may be considered only for:

* Damaged product received during transit
* Wrong product/model delivered
* Product received in defective/non-working condition
* Product materially different from the product ordered or described on the website

Requests submitted after 7 days may not be accepted, except where applicable law or a valid manufacturer’s warranty requires otherwise.

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2. REFUND POLICY – REPLACEMENT FIRST

Alpha Store does not provide refunds merely because a customer has changed their mind or does not like the product.

For a genuine product-related issue, Alpha Store will generally attempt to resolve the matter through:

Replacement → Repair/Service → Refund, where applicable

A refund may be considered where:

* Replacement is not reasonably possible;
* The ordered product is unavailable;
* The product cannot reasonably be repaired or replaced; or
* A refund is required under applicable law.

Any approved refund will be processed according to the applicable payment method and applicable law.

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3. NO CHANGE-OF-MIND RETURN

The following reasons normally do not qualify for return/refund:

* Customer changed their mind
* Product is no longer required
* Customer ordered the wrong product/model/variant
* Customer purchased the product by mistake
* Product does not suit the customer’s personal preference
* Customer does not like the product after opening it
* Customer found another product at a lower price
* Customer expected a different appearance despite the product matching the website listing

However, this clause does not limit any rights that cannot legally be excluded under applicable law.

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4. USED PRODUCT

Products that have been used, installed, modified, repaired or damaged after delivery may not qualify for replacement where the issue resulted from such use or handling.

For electrical/electronic products, customers should inspect the product before use and contact Alpha Store promptly if any defect is noticed.

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5. UNBOXING VIDEO

For electronic products and appliances, customers are strongly advised to record a continuous unboxing video starting from the sealed package and continuing until the product and accessories have been checked.

The video may help Alpha Store verify:

* Transit damage
* Missing accessories
* Wrong product
* Packaging condition
* Product condition at the time of opening

An unboxing video is recommended for faster verification, but its absence alone does not remove rights available to the customer under applicable law.

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6. DAMAGE / WRONG PRODUCT

If the customer receives a damaged or incorrect product, the customer should:

1. Take clear photographs of the outer packaging.
2. Take photographs/videos of the product.
3. Keep the original packaging and accessories.
4. Contact Alpha Store within 7 days of delivery.
5. Provide the order number and required evidence.

The request will be reviewed before a replacement is approved.

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7. PRODUCT CONDITION FOR REPLACEMENT

Where a replacement is approved, the product should be returned with, where applicable:

* Original packaging
* Accessories
* User manual
* Warranty card
* Labels
* Serial number
* Invoice/order details
* Other items supplied with the product

Missing components or evidence of customer-caused damage may affect eligibility, subject to applicable law.

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8. MISUSE / CUSTOMER-CAUSED DAMAGE

Replacement may not be approved where inspection reasonably indicates that the problem resulted from:

* Accidental damage after delivery
* Improper handling
* Incorrect installation
* Incorrect electrical connection
* Water/liquid damage
* Unauthorized repair or modification
* Use contrary to manufacturer’s instructions
* Normal wear and tear
* Any other customer-caused damage

Where a manufacturer’s warranty applies, the customer may be directed to the appropriate authorized service/warranty process.

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9. RETURN PICKUP & INSPECTION

Where a replacement is approved, Alpha Store may arrange return pickup through its logistics partner.

The returned product may be inspected before the replacement is dispatched or the applicable resolution is finalized.

Submission of a return request does not automatically mean that the request has been approved.

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10. FRAUDULENT / MISUSE OF RETURN FACILITY

Alpha Store reserves the right to investigate unusual or repeated return requests.

Where there is reasonable evidence of:

* Product substitution
* Returning a different product
* Missing parts/accessories
* Intentional damage
* Repeated misuse of the return facility
* False or misleading claims

the request may be rejected to the extent permitted by applicable law, and further action may be taken where appropriate.

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11. COD ORDERS

For Cash on Delivery orders, customers should carefully verify the product ordered before accepting the delivery wherever the logistics process permits such verification.

Refusal of a shipment after dispatch does not automatically create a refund entitlement for a prepaid order or a new order.

Any cancellation, return or refund will be handled according to the applicable terms and law.

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12. ORDER CANCELLATION

Customers should request cancellation before the order is dispatched.

After dispatch, cancellation may not be possible.

If the order has already been dispatched, the applicable return/replacement and refund terms will apply.

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13. WARRANTY

If a product has a manufacturer’s warranty, warranty claims after the applicable replacement period may be handled according to the manufacturer’s warranty terms.

Alpha Store may assist the customer in contacting or initiating the applicable service process.

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14. REFUND TIMELINE

If a refund is approved, Alpha Store will initiate the refund using the applicable payment method.

The time taken for the amount to appear in the customer’s bank account/card/account may depend on the payment gateway, bank or financial institution.

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15. IMPORTANT CUSTOMER NOTICE

Please inspect your product promptly after delivery.

Replacement requests should be raised within 7 days of delivery.

This policy is designed to provide a fair and efficient resolution process while preventing misuse of the return facility.

Nothing in this policy is intended to remove, restrict or override any consumer right, remedy or statutory obligation that cannot legally be excluded under applicable Indian law.

In case of any conflict between this policy and applicable law, applicable law will prevail.

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CUSTOMER SUPPORT

For return/replacement assistance, please provide:

Order Number:
Registered Mobile Number:
Issue:
Photos/Videos:

Alpha Store – Premium Quality